common Flight Booking 

F.A.Q.

for you to make

your travel easy

Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. From top of the list to the bottom we have tried to answer it all for you but if you are still not able to find the answer to your question then don’t hesitate to talk to our customer care executive. You can contact us via in-built chat plugin, WhatsApp, email and call.

No, if you wish to buy tickets or register hotel without registering that is possible on Tourist.travel. You just have to continue with the option which asks you to continue without registering.

It’s easy, just click on the Register link and fill in your details. You are only required to have an active email address.

Tourist.travel is among the oldest operating travel agency in Qatar which by its initiative to provide wide range of services started its online portal which gives you the chance to avail best of deals on Air fares, plenty of exciting Tour packages and much more.

You can email your queries to our customer support team at info@tourist.travel and we will get back to you within 24 hours of your inquiry during the working days. You can also call us on our number +974-50309247.

One should know that there are certain restrictions attached that with Special low fares. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveller’s passport. This is to ensure smooth check-in procedure at airport.

This can be due to several reasons such as the flights may be sold out, very Close to the departure time. flight has been cancelled by the airline, the schedule may require more than one airline to connect and the booking engine may not recognize this etc.

If you do wish to make any sort of inquiry / request, do send us an email at info@tourist.travel or call us on our number +974-50309247.

We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

An E-ticket (electronic ticket) is a paperless ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through email to use at the airport check-in with your valid photo ID. Using an E-ticket is very simple and completely secure. You CAN’T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get email or e-ticket.

On buying an E-ticket, you will be sent a confirmation for the same via email. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport. In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer support & request for the same.

Since the online booking procedure is quite of dynamic in nature, many of times post your payment submission, the number of seats requested by you may not be available or Internet link fails resulting in your transaction getting failed / Session Expired or just a Blank Page appearing on your screen. However during the same the payment may get processed through your credit / debit card. Please note that you do not try book again as you may end up getting charged twice. You can get in touch with our customer support team by calling us on our number +974-50309247 or if you wish to get the money refunded, email us at ifo@tourist.travel. Even so, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Alternatively, in a fare hike scenario, in order to provide the best of services, we at info@tourist.travel, try to work out and offer you the best next available fare and request you to pay the additional fare difference to get your booking confirmed.

Payment for bookings made on Tourist.travel can be made through your Credit / Debit card at our website or you can pay in cash by visiting our nearest branch or we can send you a payment link on your WhatsApp or any active email. Tourist.travel accepts MasterCard and VISA Credit / Debit cards. All payments must be in Qatar Riyal. In case you want to make a payment by cheque or by cash, please contact our customer service team on our number +974-50309247.

We will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take more than 3 weeks for processing the refund.

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Your purchase will reflect as ‘https://tourist.travel‘ on your credit card statement.

Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Your e–ticket details will be sent to your email address, which you have registered with us, when you made your reservation.

To verify or re-confirm that your reservation/booking was made, you can contact the airline directly or email our Customer Support Team at info@tourist.travel. You can also call us on our toll +974-50309247.

Please carry your e-ticket print out along with a valid Photo Identification Proof like valid passport at the time of check-in.

Please send us a mail on info@tourist.travel to check if the airline you’ve booked with, entertains change–of–name requests. If the airline doesn’t allow it, you’ll have to cancel and re-book the ticket.

For any kind of rescheduling please send us a mail on info@tourist.travel at least 24 hours before departure. Payment for the same can be made through our payment gateway option available on our portal or we can send you a link for the payment on your WhatsApp or any of your email account. Rescheduling for departure less than 24 hours must be done directly with the airline.

For cancelling a ticket, you need to send an email to info@tourist.travel mentioning the correct reference no. (XXXXXXXX). In case of any concern call us on our number +974-50309247.

If the flight you booked got cancelled, Tourist.travel will process refund (subject to airline policy) with applicable bank charge. Please send an email to info@tourist.travel mentioning your reference number and airline cancelled flight details. In some cases, you will have to mail us a stamped copy provided by the airline.

The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, please contact us on our number +974-50309247. Apart from the airline cancellation charges, a service fees will be deducted as Tourist.travel fee & applicable bank charges.

You can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

MAking payment easy

with tourist.travel

Depending upon different requirements for our fellow travelers we have made payment method real easy. If one wishes to travel with us he/she can make payment online during the purchase or pay it later i.e. in cash by visiting our nearest branch or via payment link which can be send to your WhatsApp or email whatever suits your requirement.  

Even more for packages we have introduced an EMI option which can be availed by contacting to our Travel Agent.