common Hotel Booking 

F.A.Q.

for you to make

your travel easy

Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. From top of the list to the bottom we have tried to answer it all for you but if you are still not able to find the answer to your question then don’t hesitate to talk to our customer care executive. You can contact us via in-built chat plugin, WhatsApp, email and call.

As soon as you have decided on a hotel you can decide whether you wish to create a customer account with Tourist.travel or to make the booking without registering.

This data is needed so that it can be forwarded to the hotel you have booked. A booking that contains incomplete or erroneous information may be refused by the hotel. We recommend that you enter your mobile telephone number in case, queries arise at short notice.

Once you click on the “Book” button and the reservation confirmation appears on your screen, a binding reservation has been made. We recommend that you print out the booking confirmation for your records. In addition, we will immediately send you a reservation confirmation to the e-mail address you specified.

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

Contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate.

We’ll send you an email confirmation for your hotel booking.

No, you don’t. If you really want to, though, contact us at info@toursit.travel to confirm your reservation. You can also contact the hotel directly if you prefer.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at info@toursit.travel and we’ll send you your confirmation details.

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address – info@toursit.travel – to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at info@toursit.travel so we can send you an email confirmation.

Be sure to include the following information:

  1. The name under which the reservation was made.
  2. The hotel name and location (city)
  3. The check–in/check–out dates

Normally you get an instant confirmation if the hotel rooms are available. If the rooms are on request, it takes time for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours from the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

If you do not receive a reservation confirmation from Tourist.travel immediately after booking, please write a brief e-mail message to info@toursit.travel specifying your reservation number. If you have a customer account with Tourist.travel you can view a booking online at any time in the booking overview as well as receiving the booking confirmation once more.

No, this is not necessary. You only need the Tourist.travel reservation confirmation which you should present when you arrive at the hotel

Please contact our customer Service by phone +974-50309247 or by email on info@toursit.travel.

Please keep to the arrival time specified in the booking dialogue, or the time you entered in the case of a late arrival. Otherwise your hotel may reallocate the room(s) you have booked, or you may be charged additional fees. Where the hotel has mentioned special opening times we would ask you to fit your time of arrival to these times.

Please inform your hotel immediately using the contact details in your reservation confirmation. You can also find the hotel’s contact details online under your booking overview.

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Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time.

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room. However you should inform our reservation staff of your late arrival or advise the time of arrival in your reservation details.

If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to room availability when you arrive at the hotel.

Yes, A valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if one doesn’t show it’s valid photo ID (i.e. Passport).

To cancel your Hotel Booking write an email to us at info@tourist.travel and we will process your refund 7 working days while the transfer can take 14 working days for refunds to hit their respective accounts.

The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Tourist.travel Account and check it out on your Trips pages). Apart from the cancellation charges levied by the hotel, Tourist.travel charges a fee for every hotel cancellation.

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Tourist.travel Account and check it out on your Trips pages). However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check–in.

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

We usually process the refund within 7 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

We’re extremely sorry for the goof up. Hop on to our Contact Us page and holler for help. Someone will definitely get back to you soon or there are various other options such as drop us a WhatsApp message or call us.

Tourist.travel don’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one.

All the facilities and inclusions listed under the room type are included in the room price. You can see the extra charges under the Hotel Policy section of the Booking Policy.

Yes, you can come by at our nearest branch and book hotels from there in cash or whatever the medium of transaction suits you.

As soon as you have completed the booking process, you will receive the hotel voucher with all your booking information.

No day-only rooms are available through Tourist.travel. You must pay the overnight rate.

n the booking process you will find the field “Message to the hotel“. This enables you to send non-binding messages and requirements to the hotel.

You can book maximum 5 rooms as per the system, if you wish to book a group please send an email to our customer support service at info@toursit.travel

MAking payment easy

with tourist.travel

Depending upon different requirements for our fellow travelers we have made payment method real easy. If one wishes to travel with us he/she can make payment online during the purchase or pay it later i.e. in cash by visiting our nearest branch or via payment link which can be send to your WhatsApp or email whatever suits your requirement.  

Even more for packages we have introduced an EMI option which can be availed by contacting to our Travel Agent.