Terms & Conditions

Agreement between tourist.travel and the user.

This is an agreement between the end user and the company. The terms “company” “we” and “us” refers  www.tourist.travel , its affiliates and/or their respective, and ‘you’ refers to the end user/customer making a reservation directly through this web site, or indirectly through any of our affiliates through whom we provide services. All reservations made by the customer through us are subject to the following terms and conditions and notices as they exist at the time of the reservation is made. We reserve the right of any change of the terms, conditions and notices as and when required and you agree the acceptance of such changes that are in effect at the time of your use of our website and facilities.

Use of this website

 This website should be used only for the purpose for which it is designed. You agree that you will not do any fraudulent/un authorized booking, or attempt to interfere with the operation of the website and software in any level. The content of this website including the price and availability of travel services as well as the infrastructure used to provide such information is the property of tourist.travel. You may make limited copies of travel services documents purchased through this website. You are not allowed to re-sell any information, software, products or services obtained from this website. You agree not to modify, distribute, Copy, transmit, reproduce, publish, license of this website, using any kind of automated means or any manual process without written permission from tourist.travel.

Liability Disclaimer

tourist.travel makes no warranty, or makes any representation regarding the quality or accuracy of any data concerning the website and its contents. tourist.travel disclaims all warranties of merchantability in respect of services including any liability, loss  or any claim  whether direct or consequential to any user or any other person, arising out of the use of any such information.

tourist.travel shall be the booking agent for third party service providers, it shall not have any liability on any aspect of the arrangements between the user and the service provider. tourist.travel will not  be responsible for the services provided by the service provider. We have taken reasonable commercial efforts to ensure that the description and content on every page of the website is accurate, and we are not responsible for any loss or damage occurred due to any data entry error as tourist.travel is not the service provider.

The Airlines, Hotels and other suppliers providing travel services for tourist.travel are independent contractors and not the agents or employees of us. We are not liable for any kind of damages, errors, omissions, warranties, or any personal injuries or expenses incurred by the end user due to the negligence of any suppliers. tourist.travel has no liability of any delay, cancellation, overbooking, force majeure, strike, rerouting or acts of any government and will not make any kind of refund.

tourist.travel shall not be liable for any direct, indirect or consequential damages arising out of the use of this website or inability to use this website, or any information or products and services obtained through this website whether based on contract ,tort, strict liability, or otherwise, even if  tourist.travel has been advised of the possibility of damages.

Property rights 

All the materials used in this website is owned by tourist.travel, with the permission from the legal authorities and it is protected by copyrights, trademarks and or other intellectual property rights and all rights reserved, worldwide.  Protected materials  include trademarks, source code, database, logos, photographs, images, video clips, audio clips, designs, and all other materials contained in this website.

Usage of this website for any unauthorized or illegal activities, or commercial usage, against the intellectual property rights is considered as criminal offence and punishable. Users may download, print portions of  tourist.travel materials for their personal, non-commercial use and enjoyment.

Indemnity

You  here by indemnify the company, affiliates, and the respective suppliers and any of the directors, officers ,employees and agents, against any claims, causes of action, demands, recoveries, losses, fines,  penalties or other expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these terms, your violation of any law or the rights of a third party, or your use of this website.

Third party websites

Our website may contain links to third party websites other than ours, such links are provided for your convenience only tourist.travel  is not responsible for the contents of third party links, and  any kind of dealings by you with such supplier websites, under any circumstances, as we have no control on such websites.

General Provisions 

tourist.travel reserves the right in its sole discretion to alter, limit or discontinue the website or any material posted herein, and have no obligation to consider  the needs of any user, in connection there with.

tourist.travel reserve its right to deny in its sole discretion any user access to this site. We reserves the rights to change the terms, conditions and notices under which the website is offered and you agree to accept and be bound by those terms, conditions and notices that are in effect at the time of your use of our website and facilities.

tourist.travel advices you to consult the local authorities to evaluate the travel restrictions and warnings to certain International Destinations, which involves greater risks than other destinations.

Offering travel documents to such risky destinations does not represent or warrant that travel to such destinations are advisable or without risk, and do not entertain any kind of compensation or refund for any damages.

tourist.travel and their respective suppliers are not liable for the acts, errors, omissions, warranties, breaches or negligence of any Air carrier, Hotels or other suppliers or for any personal injuries, death, property damages or expenses resulting there from. tourist.travel have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses ,omissions, delays, re-routing or acts of any Government or Authority.

The terms and conditions of all Suppliers is applicable to the travel documents purchased by you through this website. Violation of any terms and conditions will result in a debit in your account, for any costs we incur as a result of such violations.

If any dispute arises between you and us during your use of our website or thereafter, in connection with and arising from your use or attempt to use this website, the dispute shall be referred to arbitration. The place of arbitration shall be in the State of Qatar. The arbitration proceedings shall be in Arabic or English Language.

You shall agree that the terms of use and your access to the website may be terminated at any time by tourist.travel without any notice.

tourist.travel online booking website. 

We announce this facility to you as a value added service. By using this service, you can make your online bookings for various services offered by us. We will be bound to provide the requested services only after the confirmation and full payment. The online bookings of the travel products and services made available through this website are subject to the availability and solely at the discretion of tourist.travel and its suppliers. Please make sure that all information given by you while booking is correct, as we need to contact you by telephone and email about any changes or any developments affecting your travel.

Air Carrier ticket booking and amendment terms. 

The ticket price displayed on our website includes all applicable fares, taxes and service fees, it excludes any charges as airport fees payable at airport. Your name should be entered exactly as per the passport, name change after the bookings are not permitted. You have to pay the entire amount prior to the confirmation of your booking.

Kindly ensure that you have the relevant visa, immigration clearance and your passport is having a validity of six months as on date of travel. To avail infant fares an infant must be under the age of 24 months throughout the entire itinerary you are booking.  Information’s and updates of frequent flyer miles, promotions please contact the airline directly.

It is advisable to reconfirm your flight timings 24 hours before the departure, as tourist.travel is not responsible for any schedule change by the Airline, after issuance of the tickets, but will inform you of the same if informed by the Airlines. You shall be liable to pay all applicable charges, service fees, duties and taxes for availing tourist.travel services. We reserve the right to alter any and all kinds of service fees from time to time, without any notice.  We reserve the right to cancel any bookings made by any travel agent, without any prior notice.

We can assist you with the amendments to most of the bookings, but in some case you need to contact the airline directly. Any amendments through us are subject to our service charges and the additional fares, taxes as per the fare rules of airlines. If the new fare is lower than the issued ticket fare, no refund is applicable. As per airline policy the bookings of restricted fares may not be amended, and all amendments should be done at least 48 hours before the departure. Certain carriers do not allow amendments within 48 hours and treat the booking as no show.

All passengers are required to check in at least 3 hours prior to departure or else will be considered as no show. You need to carry appropriate travel documents such as Passport, visa, ticket and immigration clearance. tourist.travel is not responsible for any issue related to invalid or inappropriate travel documents.

Airline Tickets Cancellation Policy. 

All tickets issued from tourist.travel website is subject to cancellation charges, charged by Airlines, which may vary by Airline and booking class.  As per the policy of Airlines some booked fares are non refundable and there will not be any refund in such cases. tourist.travel will charge QR.100 as service charges along with the airlines cancellation charges for each and every cancellation. Some Airlines do not allow cancellations within 48 hours of departure and treat the bookings as no show, so all cancellations should be done before 48 hours of departure. All cancellations are strictly as per the airline policy and rules regarding that particular booking. If you have done web/tele check in directly with the Airlines, contact the Airlines for such cancellations, tourist.travel is not responsible for such refunds. To cancel the tickets by telephone please contact the customer care no. It is mandatory to contact us for all refunds, as the tickets are issued from our website. Processing time for all full refund request will done within 10 to 15 days, partially utilized tickets refunds will take a minimum of 20 to 30 days sometimes will take 6 months depending on the airline. Any ticket utilized after the turn around point is strictly non-refundable. 

Terms of Hotel Booking and Land arrangement Worldwide. 

The pictures/information on the website, including amenities and facilities provided by the Hotel/service providers. Any discrepancy that exists between the website pictures and actual settings, tourist.travel is not liable and responsible. Hotel reserves the right of admission, unmarried/unrelated couples may not be allowed to check in, similarly check in can be denied to guests, if suitable proof of identification is not provided at check in. tourist.travel is not responsible for denied check in, due to aforesaid reason, refund also is not applicable for such cases.

Check in, check out timings and early check in, are as per the policy of the Hotels and the seasonality.

It is mandatory to produce valid photo identification at the time of check in. The identification proof accepted are Passport and driving license. You have to clear all additional charges including mandatory meals surcharge directly at the hotel.

This website is for customers use only, any Travel agent, Tour operator or any kind of  agent making any booking through this website for individual/ group bookings is illegal and if it is detected we reserves the right to cancel  all such bookings and no refund is applicable. The offers and promotional prices mentioned in the website are applicable to the end users only. 

Cancellation/Refund and amendment policy for hotel bookings. 

All Hotels are having there on Cancellation policy for bookings. This policies are dynamic and may change from time to time depending on the seasonality. Cancellations can be done online as well as through our call center. tourist.travel will entertain the cancellations online or through our customer support team, and we are not liable for any cancellations made directly to the Hotel without intimating us. Hotel bookings under special offers are strictly non refundable.

tourist.travel does not entertain amendment request on any hotel booking, if the check in time is within 48 hours. We do not support changes and amendments to online bookings once it is made. Refunds shall be done directly by the Hotel to you and we are not ensuring any refunds.   

Insurance 

As insurance is a third party product, all the terms and conditions of the third party is applicable. tourist.travel, in no way compensate for any deficiency of services or any dispute between the customer and the third party service provider and any issues /disputes related to insurance must be settled directly with the third party service provider. In case of rescheduling tourist.travel will re issue the insurance as per the revised schedule. 

Holiday Packages Payments, Modification and Cancellation.

Any reservation for a holiday’s product through our website, tourist.travel will collect your full details and payment information, and process the payment under “payment processing”. We accepts visa/master credit cards, debit cards and net banking. Full payment is required at the time of making a reservation.

Cancellation of the holiday package booking is subject to the vendor cancellation policy, which may incur a cancellation fee and tourist.travel will charge a service fees on all cancelled reservations.No refund is applicable once a tour or service is commenced. Holidays packages costing less than QAR.500.00 will be nonrefundable. Events, theatre shows, gift certificates issued are non refundable and modification is not permitted.

tourist.travel will charge a service fee of QAR.100.00 for all cancellations and amendments.

All your modification/amendment requests on your bookings must be directed to the tourist.travel Customer care team, who will process the request.

You must inform tourist.travel about the change request 3 days before the scheduled travel date. All the change requests are subject to the availability, and we cannot guarantee the success of the change request.

If any request of reservation change within three days of the scheduled date, tourist.travel will try our level best for the changes, but there will be additional fees for such efforts.

It is mandatory to contact us for all refunds and the duration of refund process may take 15 to 30 working days.

Compensation 

You agree to compensate tourist.travel and its affiliates and its agents against any claims, causes of action, demands, recoveries, losses, penalties, or expenses of any nature, including reasonable accounting fees brought by third parties as a result of your breach  of these terms of use of the documents referred in our website, and any violation of applicable law including intellectual property rights of a third party.

Important Notice. 

Tickets issued from tourist.travel website are non transferable and name change is not permitted, no show, minimum stay maximum stay conditions if any may apply.

Local airport taxes, if any, will be collected at the time of check in.

Baggage allowances varies as per airline rules and conditions

Most restricted fare rules and cancellation rules are applicable.

For cancellations/re bookings, an additional administration charge is applicable.

Please confirm your flight timings at least 48 hours prior to the departure.

Always make sure that passport and visa are valid for travel.

You are responsible for complying with the laws, regulations, orders, demands and travel restrictions of countries of origin, destination and transit.

 

For any assistance please contact us …

Tel: +974 4443 7100, 4436 8003

Fax: +974 4436 5595

Email: info@tourist.travel

https://tourist.travel/